Claiming Your St. Thomas Account (step by step)

This article is for new and prospective students.

To activate your account you will need your St. Thomas ID Number.

  • New Students receive information regarding their St. Thomas ID Number by email shortly after being accepted to the university. 
  • Having Trouble? Check out our FAQ or reach out to the Tech Desk 

Claiming Your St. Thomas Account 

  1. Go to stthomas.edu/new to claim your account.
  2. Enter the 9 digit St. Thomas ID Number that you received in the available field and click Next.
  3. New Students can locate their St. Thomas ID Number in the Admissions Applicant Portal shortly after being accepted to the university.
    Screenshot of the account claim window where you enter your 9 digit ID Number
  4. In the next window please enter your birthday.
    Screenshot of the second screen of account claim where you are asked to enter your birth month and day
     
  5. Read the St. Thomas Responsible Use Policy by clicking on the link. After completed please click "I accept" and then click Next.
    Screenshot of the third screen of the account claim process where you follow a link to review the st thomas responsible use policy, click a box that you accept, and then select next
     
  6. Next, you will set up your password for your St. Thomas account. A valid password must:
    1. ...be at least 15 characters long (and no more than 127 characters long).
    2. ...contain at least 1 uppercase letter, at least 1 lowercase letter, and at least 1 numeral.
    3. ...NOT include any of the following special characters: #\`
    4. ...NOT include your first name or last name.
    5. ...NOT include the last 4 digits of your Social Security number.
    6. More information about your password can be found at: Password and Password Reset or Microsoft: Universal password complexity requirements
      Screenshot of the fourth claim of the Account Claim process, where you enter a valid password to set it, and then select Next.
  7. Review the information on this screen before proceeding. You can click the link to learn more detail about about St. Thomas accounts or click next.
    1. Important: You will want to make a note for yourself of what your Username is. This username (along with the password you set) will be how you access a majority of your St. Thomas resources, including on-campus computers. 
      Screenshot of the fifth page of the account claim process where you are given your UST Username
       
  8. After clicking Next, you that you will be taken to Office 365 to finish setting up your account and security options like MFA. You will need to have your cell phone available to complete the set up.
    1. To log in when you arrive at the Office 365 login page, use your email (username@stthomas.edu) and the password you set up earlier.
       
  9. After reaching this point we recommend that you review the article Multi-Factor Authentication (MFA): First Time Setup so that you can be prepared for the next steps and have the article available for reference.

FAQ

  • "The St. Thomas ID number that you have entered could not be found."
    • If you received your welcome email with your ID number in it today, you may need to wait up to 24 hours while your account finishes populating in University systems to successfully claim your account if you receive this error
  • Account already claimed error
    • You have either already claimed your account or have previously had an account at St. Thomas that has been reactivated
      • If you know your username and password you can try logging into Murphy Online or OneStThomas
      • If you do not know your username or password, you can contact the Tech Desk who will verify your identity and can then can provide you with your account info and assist you with logging in to University resources
  • Invalid birthday error
    • The month and or day you are entering either does not match the information provided while applying or you may have mis-entered your username
      • Go back and verify that you entered the correct UST ID number provided to you
      • Have you birthday corrected in the University system of record (you may need to wait 24-48 hour after your birthday is corrected to successfully be able to claim your account)
        • Undergrads - contact Registrar
        • Grad Students - Contact your academic programs coordinator
        • Faculty and Staff - Contact University HR or your supervisor
      • Contact the Tech Desk and successfully verify your identity and they can provide you with the birthdate on file in the system so you can use it to claim your account
        • To prove your identity you will need to provide your on camera your live face and a valid photo ID on a Zoom meeting or visit a walkup desk in person and present a valid photo ID
        • You will still need to have your birthday corrected in the University system of record. At your earliest convenience please contact the correct authority to get your birthday updated
          • Undergrads - contact Registrar
          • Grad Students - Contact your academic programs coordinator
          • Faculty and Staff - Contact University HR or your supervisor

 

To report a problem, please fill out the Report A Website Problem form. It is essential that new Tommies be able to access their accounts smoothly. 
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