My Recently Visited Services
Microsoft Outlook in Office 365 is the university's official solution for email and calendaring. Submit a request here for:
-Request new Shared Mailboxes
-Request Spam Whitelisting
-Sending Email from External Services
-Troubleshooting (be sure to include mailbox affected and platform attempting to send from)
-DG membership updates
If you are unable to locate the Service in our catalog and you would like to open a general ticket with ITS, feel free to use this option. Please complete the form with all possible detail, and we'll work with you to get your request the correct Service.
**Please be aware that tickets submitted to the correct service directly will usually be processed faster then a "General" request due to the additional need for review and information collection necessary before escalation to the appropriate Service**
Microsoft Windows operating system and software support, device provisioning, and ongoing maintenance
Our request service form will allow you to:
-Request assistance with SharePoint, Microsoft Teams, or OneDrive
-Troubleshoot or report a problem
-Request access to Office Add-Ins and related applications. Examples include apps from the Microsoft app store and third-party services like SlideTeam.Net.
OneStThomas is the university's intranet (authentication-secured) platform which provides a place to start your digital day at St. Thomas.
From here you can find information on reaching Canvas' 24/7 dedicated support, or fill out our form to receive assistance from our Canvas technicians when they are available,
Degree Works™ is a comprehensive academic advising, program planning, transfer articulation, and degree audit (evaluation) solution that helps students stay on track to graduate. Degree Works is a product of Ellucian.
Support for The Arches Suite of homegrown instructional technology applications built and maintained by Instructional Technology, including course evaluation (TommiEval), syllabus management (SyllaVault), and faculty toolkit (Tommie Toolkit) integrations with Canvas LMS.
New accounts for people that are not faculty, staff, or students but still require St. Thomas systems access.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as print quota systems.
ITS develops and manages many web applications that provide various features, enhance and are used by the university website and often use enterprise data. They include ClassFinder, the St. Thomas directory, My Actions, interactive campus maps, the campus shuttle tracker and others.
ITS uses Remote Desktop to provide virtual access to software and lab environments.
The Business Relationship Management team serves as a strategic partner between ITS and the academic and administrative departments at the University. The goal is to build a partnership in which we work together to understand strategic business objectives and identify innovative technology solutions that align across the University.
Marketing, Insights, and Communications Department’s (MIC) Analytics Team ticketing service.
Cable TV and live streaming services through XFINITY On Demand are available for departments, campus common areas, and residence hall rooms.
Create surveys and web-based forms to collect information, run reports, and capture insights. Ability to integrate with Salesforce.
Lecture capture refers to creating video content by simultaneously recording one's screen, slides, or camera output and one's voice or audio narration.
The STELAR center can provide guidance and tools for media production to enable instructors to develop audio and video presentations.
LastPass is our supported password manager. Students should go to LastPass directly for support. Faculty and staff can submit requests using this ticket.
We support events ranging from lectures and meetings to award ceremonies and concerts.
Jitterbit is used at St. Thomas to intergrate Banner, Salesforce, and other third party software.
Need to send sensitive data but aren't sure how to do it securely? LiquidFiles is here to help!