This service is for faculty and staff.
University managed Macs are encrypted to protect University and user data. To unlock the encryption and reach the screen where new users can sign in and create a profile, a trusted account must log in first. This means someone who already has an account on the device needs to be present the first time you log in.
If no one with existing access is available, you’ll need to bring the computer to the Tech Desk walk‑up (see hours and locations here) or submit a request to the Apple Service Team to schedule time to meet with a technician in-person.
Accessing the University login screen
**All images in this article are thumbnails and can be viewed in full size by clicking on them.
- Turn the computer fully off, wait a couple seconds, and then turn it back on
- The user with existing account access to the device should log into their computer profile
- University username (no @stthomas.edu) and University password
- While logged into the computer, go to the Apple icon in the upper left corner of the screen and choose to "log out"
- This should bring you to the Jamf Connect Login screen, which is a purple screen with a window showing the familiar St. Thomas login screen.
- You should now be able to start logging in with the new user account
Logging into a University Apple computer for the first time
**All images in this article are thumbnails and can be viewed in full size by clicking on them.
- At this point ensure that the computer is connected to the Internet so that it can authenticate your University account when you log in.
- Recommended - Connect to Ethernet with a USB-C to Ethernet adapter
- Enter your University email in format username@stthomas.edu (do not use your vanity email if you have one)
- Enter your the password to your University account.
- Complete multifactor authentication (MFA) for your account
- Enter your University password again. The screen will look like one of the below screenshots:
- You should now receive a message indicating that your account is being created on the device. After a a couple minutes you should be logged into your new profile on the computer. You should now be able to log into the computer as needed without extra steps.
To report a problem or receive additional troubleshooting, please contact the Tech Desk.