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This service is for faculty and staff.
You can use a personal computer at home to remote into your office desktop (your campus computer must be a PC for this service to work and be powered on and connected to ethernet).
Minimum Requirements
- Permissions to use the VPN. All Faculty, Staff, and Student Employees (XST account) have permissions.
- Operating System patches up-to date
- An active high speed Internet connection
- Active and up-to date Anti-Virus software on the local computer
- Both computers must be turned on
- Permission to access the remote computer must be in place on the St. Thomas computer (RDC Only). Follow the link "Click Here To Request Service" at the top right of this article and request to be added to the 'Remote Users Group' on your PC if you have not previously been added.
How to remotely access an office desktop PC
Windows PC
- Connect to the VPN and verify your identity with multi-factor authentication. Learn how to connect in our VPN Getting Started article.
- Open the Remote Desktop Connection app. (This may already be installed on your computer or can be added from your app store.)
- Enter the target on-campus computer's asset number (eg. A000XXXXX.stthomas.edu).
- Be sure the target on-campus computer on so that you can access it.
- Login with your university username and password when prompted.
Apple Computer
- Connect to the VPN and verify your identity with multi-factor authentication. Learn how to connect in our VPN Getting Started article.
- Open the Windows App. (This may already be installed on your computer or can be added from your app store.)
- Click on the plus sign in upper right corner of the opened app
- Click the "add pc" option
- Enter the target on-campus computer's asset number (eg. A000XXXXX.stthomas.edu) in the "PC name" field.
- Be sure the target on-campus computer on so that you can access it.
- Click the dropdown box next to "Credentials" and choose "Add Credentials"
- On the Username line enter "UST\username" only instead of entering username enter your UST username (usually four letters of last name followed by 4 numbers xxxx####)
- On the Password line enter your UST account password and then click the "Add" button
- Now back on the "Add PC" screen you can leave the other defaults settings and click the "Add" button at the bottom.
- The computer you just added should now show on the list of saved PCs in the Windows App. You can now double click on the PC to remotely connect to it
To report a problem or receive additional troubleshooting, please contact the
Tech Desk.