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The new proxy system is successfully up and running in New Murphy Online @ https://murphy.stthomas.edu.
Reminder: The old proxy system under old Murphy Online is no longer available and all proxy's will need to be re-added as a proxy by their student.
You can get support for your technology requests/issues through a variety of ways.
Account related Requests/Issues:
If you need password assistance, MFA help, or help with claiming you account of verifying your account info we will need to thoroughly verify your identity. The fastest ways to get support for this are to call us at 651-962-6230 or visit one of our convenient campus walk-up locations.
If you are unable to call in to the Tech Desk or come to one of our walk-up locations, then the easiest ways to get help and verify your identity would be by either:
- Chatting with us and requesting a video call
- Providing us the phone number we can reach you at (and a variety of days/times you might be reached).
- We are able to call out to you at long-distance and international phone numbers
Chat and Remote Support
ITS uses BeyondTrust (formerly "Bomgar") to provide chat and remote support assistance for faculty, staff, and students.
- Go to our Remote Support portal
- Use the "Issue Submission" section to initiate a support session. If you are unable to connect with a support representative, please call the Tech Desk for assistance.
Chat and Remote Support is available during the following times:
Current Hours for Chat:
- Monday through Friday: 7:00 a.m. to 7:00 p.m.
- Saturday: 8:00 a.m. to 4:00 p.m.
Call the Tech Desk
Our representatives are happy to assist you in resolving your requests in a timely manner.
Call the Tech Desk at 651-962-6230 for over-the-phone support. Our Tech Desk call center is open during the following hours. Voicemail is not regularly monitored during off-hours.
Current Hours for Phones:
- Monday through Friday: 7:00 a.m. to 7:00 p.m.
- Saturday: 8:00 a.m. to 4:00 p.m.
Note: If we are unable to resolve issues for laptops, mobile devices, or game consoles via phone, email, or remote support options, ITS may ask that you make an appointment to bring them in person to our walk-up desks located on both campuses for troubleshooting.
Email
Our representatives are happy to assist you in resolving your requests in a timely manner.
Email the Tech Desk at techdesk@stthomas.edu for email support. Email is not regularly monitored during off-hours. Please be aware that if you have a time sensitive issue you should contact us via phone for more urgent assistance. Emails will likely experience a longer response time than Phone or Chat even during operational hours.
What to Include in Your Request:
The ingredients for quick problem resolution are when you are prepared to provide extensive detail and information regarding: a description of the problem, the date and time it occurred, any error messages you may be seeing, the location this occurred (on campus, off campus, a specific building, etc.), screenshots (if possible).
Current Hours for Email:
- Monday through Friday: 7:00 a.m. to 7:00 p.m.
- Saturday: 8:00 a.m. to 4:00 p.m.
Walk-up Assistance
We provide technical assistance through our Tech Desk St. Paul and Tech Desk Minneapolis walk-up counters located on both of our campuses.
| Tech Desk St. Paul |
Tech Desk Minneapolis |
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St. Paul Campus
O'Shaughnessy-Frey Library: First Floor Reference Desk
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Minneapolis Campus
Terrance Murphy Hall 203B
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Current Hours:
- Monday through Friday: 8:00 a.m. to 5 p.m.
- Saturday: Closed
- Sunday: Closed
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Current Hours:
- Monday through Friday: 7:00 a.m. to 7:00 p.m.
- Saturday: 8:00 a.m. to 4:00 p.m.
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