Tech Desk & Support Options

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You can get support for your technology requests/issues through a variety of ways.

Ask our AI Tech Help Search by clicking here, checking the box next to "I Understand", and clicking the "Try Tommie Tech AI Search" button
- To learn more about this exciting new tool read here
Search our Service Catalog and Knowledge Base for common questions and to report an incident or request help related to St. Thomas technology services.
Chat with a tech for remote support
Call the Tech Desk
Email the Tech Desk
Visit a walk-up location

What to Include in Your Request:

The ingredients for quick problem resolution are when you are prepared to provide extensive detail and information regarding: a description of the problem, the date and time it occurred, any error messages you may be seeing, the location this occurred (on campus, off campus, a specific building, etc.), screenshots (if possible).

We also suggest keeping track of your ticket number so that we can quickly check the progress and status of your support request.

Chat and Remote Support

ITS uses BeyondTrust (formerly "Bomgar") to provide chat and remote support assistance for faculty, staff, and students.

Go to our Remote Support portal
Use the "Issue Submission" section to initiate a support session. If you are unable to connect with a support representative, please call the Tech Desk for assistance.

Chat and Remote Support is available during the following times:

Current Hours for Chat:

Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.

Call the Tech Desk

Our representatives are happy to assist you in resolving your requests in a timely manner.

Call the Tech Desk at 651-962-6230 for over-the-phone support. Our Tech Desk call center is open during the following hours. Voicemail is not regularly monitored during off-hours.

Current Hours for Phones:

Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.

Note: If we are unable to resolve issues for laptops, mobile devices, or game consoles via phone, email, or remote support options, ITS may ask that you make an appointment to bring them in person to our walk-up desks located on both campuses for troubleshooting.

Email

Our representatives are happy to assist you in resolving your requests in a timely manner.

Email the Tech Desk at techdesk@stthomas.edu for email support. Email is not regularly monitored during off-hours. Please be aware that if you have a time sensitive issue you should contact us via phone for more urgent assistance. Emails will likely experience a longer response time than Phone or Chat even during operational hours.

Current Hours for Email:

Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.

Walk-up Assistance

We provide technical assistance through our Tech Desk St. Paul and Tech Desk Minneapolis walk-up counters located on both of our campuses.

Tech Desk St. Paul	Tech Desk Minneapolis
St. Paul Campus O'Shaughnessy-Frey Library: First Floor Reference Desk	Minneapolis Campus Terrance Murphy Hall 203B
Current Hours: Monday through Friday: 8:00 a.m. to 8 p.m. Saturday: Closed Sunday: 10 a.m. to 10 p.m.	Current Hours: Monday through Friday: 7:00 a.m. to 7:00 p.m. Saturday: 8:00 a.m. to 4:00 p.m.