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Known Issues in Cognos Analytics
The following table lists known issues in Cognos Analytics 11.1.7 and how to address them.
Table of Issues known by Cognos Analytics
| Functionality |
Description |
Issue ID |
|
Load External Data File Directly from Report
|
In trying to connect to an external data source, after selecting the Excel file, the OK button doesn’t respond and remains greyed out.
Workaround: Save the Excel file as .xls (from .xlsx) and then the OK button will accept the external data.
|
PH30937 |
| Links in Reports |
Links to reports in email missing periodically from scheduled reports or jobs.
Workaround: Try to de-select the "Send Report with Link" and then reclick to reset the options
|
PH31603
Resolved in 11.1.7 fix pack 3 or 11.2
|
| Jobs |
Existing Jobs fails to open with "Failed to retrieve job steps” error. This occurs when the link to an underlying report within the job step definition is broken.
Workaround: Submit a Software Error Reporting Service Request for help if you encounter this error. |
PH29140
resolved in 11.1.7 fix pack 2
|
| My schedules and subscriptions |
In My schedules and subscriptions, Run once only works for one report and then doesn’t respond for subsequent reports.
Workaround: Refresh the browser tab, and then use Run once again
|
PH30277
resolved in 11.1.7 fix pack 2
|
| Running reports |
When running a report interactively to the screen, for longer running reports, the "Working" message and Cancel button are missing.
|
PH32081 |
| Running reports - Deliver in Background |
When you run a report in the background to be delivered by email and do not edit email options, the report fails with the following error.
CNC-DS-0015 Error extracting options.
Workaround: On the Run as screen, after you select Send report by email, notice that says "No recipients." Click Edit options and this will add you as the recipient, and then you can run the report successfully. |
PH30905 |
| Schedules |
In report properties, unable to click Use my credentials link to take ownership of a schedule.
Workarounds: Either delete the existing schedule and create a new schedule or contact the Business Intelligence Team (CIS-ReportingTeam@brown.edu) for help changing the owner of a schedule. |
Pending |
To report a problem or receive additional troubleshooting, please contact the
Tech Desk.