In recent updates Chrome and Edge introduced new security changes that break authentication for certain internal apps or services. The browser starts blocking local network access checks or third‑party cookies, which causes the external auth provider to fail.
Error when trying to access Banner Admin or Murphy in Chrome or Edge:
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Authentication Failed: Problem in external authentication service.
Current Solution for Google Chrome:
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Adjust the following Chrome setting:
- While logged into Google Chrome, enter the following address in the URL bar:
- chrome://flags/#local-network-access-check
- From the Local Network Access Checks dropdown menu, change the setting to Disabled.
- Completely close Google Chrome
- Reopen the browser and access Banner Admin again.
Current Solution for Microsoft Edge:
**All images in this article are thumbnails and can be viewed in full size by clicking on them.
Adjust the following Edge setting:
- While logged into Google Chrome, enter the following address in the URL bar:
- edge://flags/#local-network-access-check
- From the Local Network Access Checks dropdown menu, change the setting to Disabled.
- Completely close Google Chrome
- Reopen the browser and access Banner Admin again.
To report a problem or receive additional troubleshooting, please contact the Tech Desk.