Multi-Factor Authentication (MFA) Frequently Asked Questions

This service is for faculty, staff, and students. 

Multi-factor authentication adds an additional layer of security to your St. Thomas account. View a list of frequently asked questions below.

First-Time Setup:

If you are an incoming student or new employee to the University of St. Thomas, you will go through a first-time setup process as part of claiming your account. Learn more about setting up your account in our Getting Started at St. Thomas section of the knowledge base. 

I didn't receive the MFA notification, what do I do?

On the login screen, there is a link to "sign in another way"

Depending on how you have set up MFA you can choose one the following:

  • Text
  • Phone call to your mobile phone
  • Phone call to an alternate phone (only available if you have added another number in MFA)
  • Approve a request (only for Microsoft Authenticator App users)
  • Verification code from mobile app (only for Microsoft Authenticator App users)

What app should I use for authentication on my mobile device?

If you want to receive a push notification on your smart phone or tablet, be sure to downlaod hte Microsoft Azure Authenticator app. 

Image with the Apple logo instructing you to download an app from the App Store.Image with the Google Play logo instructing you to download an app from the android app store.

Be sure to allow the app to send you notifications and access your camera to complete the setup process.

How to change your verification method

  1. On a computer, go to office.com
  2. Sign in to Office 365 with your username@stthomas.edu and your associated password.
  3. Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences 
  4. Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
  5. Under "what's your preferred option?" click on the drop down arrow and select the notification option you would like.
  6. If you are setting up text or a phone call for verification make sure your phone number is correct and checked then choose Save.  You will be prompted to verify your preferred method. Once you have verified that the notification worked you can close out of O365.
  7. If you are setting up the Microsoft Authenticator App - select Notify me through the app from the drop down and check the Authenticator App box then click on Configure.
  8. ‌You will then open the Microsoft Authenticator app on your cell phone and add your St. Thomas account (instructions on downloading the app are available at the top of the page for both Android and iPhone). Take a picture of the QR code then click Next.

     
  9. You will then be prompted to verify your preferred method.   Once successfully verified you can close out of O365.

How to setup MFA on a new phone (with the same phone number)

It is important to set up a second/ backup phone number. Because your primary phone number and your mobile app are probably on the same phone, the secondary phone number is the only way you will be able to get back into your account if your phone is lost or stolen without having to contact the ITS Tech Desk.

Note:  If you don't have access to your primary phone number, and need help getting in to your account, contact the ITS Tech Desk.

To change your primary phone number:

  1. On a computer, go to office.com
  2. Sign into Office 365 with your username@stthomas.edu and your associated password.
  3. Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences  
  4. Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
  5. On the Additional security verification page, select the text box with your current phone number and edit it with your new phone number.
  6. Select Save
  7. If this is the number that you use for your preferred verification option, you will be prompted to verify the new number before you can save it.

To add a secondary phone number:

  1. On a computer, go to office.com
  2. Sign into Office 365 with your username@stthomas.edu and your associated password.
  3. Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences 
  4. Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
  5. On the Additional security verification page, check the box next to Alternate authentication phone.
  6. Enter your secondary phone number in the text box.
  7. Select Save and your changes are finished.

I lost my phone

There are two ways to get back in to your account.

  • Sign in using your alternate authentication phone number, if you previously set one up.
  • If you didn't set up an alternate authentication phone number you will need to contact the tech desk for assistance.

I don't have a phone

Please contact the Tech Desk to discuss your options if you do not have a mobile phone.

I have a new phone and new phone number

  1. Be sure that the Microsoft Authenticator app is installed on your phone.
  2. On a computer, go to office.com.
  3. Sign in to Office 365 with your username@stthomas.edu and your associated password.
  4. Once you have successfully logged in click on Office 365> Choose Settings  > Select Update contact preferences.
  5. Choose Security & Privacy > Additional security verification > Choose Update my phone numbers used for account security.
  6. You will be prompted to verify with MFA - select "Having trouble? Sign in another way" and select the text option to verify.
  7. Under "what's your preferred option?" click on the drop down arrow and make sure Notify me through app is selected.
  8. Make sure the box next to Authenticator App is checked, then click on Configure.
  9. Install the Microsoft Authenticator app on your new mobile phone.   
  10. In the app, add an account and choose "Work or school account"
  11. Scan the QR code on your computer then click Next.
  12. The 6 digit verification code should then appear on your phone.  You will then be prompted to verify using the app. Once you have successfully verified you can close out of Office 365. 

I will be traveling or studying abroad, which verification method should I use?

We recommend using the Microsoft Authenticator App if you travel or need to access your St. Thomas account while out of the country.  

The app does a push notification (a pop up on your phone you approve to verify that it is you logging in).  It also generates a 6 digit code every 30 seconds if the push notification isn’t available.   The code doesn't require you to be on the Internet or connected to data, so you don't need phone service to sign in which is a plus for travelers. 

 

 To report a problem or receive additional troubleshooting, please contact the Tech Desk.

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Details

Article ID: 100534
Created
Tue 3/10/20 1:23 PM
Modified
Tue 4/26/22 3:02 PM