Sometimes a parent or guardian will want to access their student’s information. If they are looking to pay the bill, receive a refund, or other bill related things, they will be looking for E-Bill. If they are looking for a student’s financial aid info, schedule, grades, or some other miscellaneous things, they will be looking for Proxy Access. 

On-Demand Technical support is available through the Tech Desk at times and methods outlined here. 

Note - Tech Desk can not reset the email or password for proxies or authorized users. In cases this is necessary, proxies/authorized users may be referred to their student to request they be re-set up as a proxy or authorized user. We are available to the student to assist with this if needed.

Instructions

Proxy Access 

The most common reasons a proxy would want to have access is for a student’s financial aid info, schedule, grades, etc.

Creating a proxy (Student):

1. In order to create a proxy, the student (not the proxy) will need to sign into Murphy Online and add them. 
2. When in Murphy Online, there is a tab called Proxy Access. This tab should have only one button called Proxy management. 
3. The student will need to click Add Proxy, and fill in the first name, last name, and email address. It should say a new proxy has been successfully added. 
4. The proxy in question will receive 2 emails. One will notify them that they have been added as a proxy. It includes the proxy login link, as well as additional information. The second will include the link to activate the proxy account, and an action password to activate. 
5. Have the proxy click the link to activate the proxy account and enter the action password into the new page. 
6. Once they are logged in, they will need to create a PIN. They will need to enter the email address they received the email from, the action password in the old PIN box, and then create a new 6-digit PIN. 
7. PIN means number only! 

Using Proxy Access (Parent or Guardian):

1. They will need to log in. It is a separate link from the normal Murphy log in.  
2. It can be found:
   1. At https://banner.stthomas.edu/PROD/bwgkprxy.P_ProxyLogin
   2. By Googling St Thomas proxy log in 
   3. By clicking the link in the emails 
   4. On the registrar’s page https://www.stthomas.edu/registrar/proxy/proxyinformation/ 
3. They will not be able to see anything until the Student specifies which information the proxy can see. This is done in Murphy Online, in the proxy tab, expand (proxy name). 
4. The PIN can be changed through the proxy log in page. The student can also reset the PIN from their end in Murphy. 
5. Other information on proxies can be found at https://www.stthomas.edu/registrar/proxy/proxyinformation/ or Student Data & Registrar - Home | Student Data & Registrar (stthomas.edu)

Troubleshooting proxy access and resetting pin

1. Password/pin errors or forgotten
   1. From the Proxy login page, enter the email address your student assigned as a proxy on the email address line and then click forgot pin
   2. Go to the inbox for that email and look for a "University of St. Thomas Proxy Password Reset" email from regproxyaccess@stthomas.edu
   3. When in the process of resetting your Proxy Pin, the "action password" and "old pin" are the same thing.
   4. You may need to use a private/incognito browser or different browser if your password is autofilling.
2. Other miscellaneous issues may be resolved by troubleshooting your browser
   1. Be sure you are going to the proxy login page.
   2. Ensure that your browser is up to date
   3. Clear your cookies and cache in your browser
   4. Try a private/incognito window
   5. Try another Browser. Good options are Firefox, Chrome, or New Edge
   6. Try restarting your device
   7. Avoid using Safari as we have found that there are inconsistencies in how Murphy online operated in Safari

Authorized Users for E-bill 

In order to add an authorized user, the student will need to sign in to the E-bill system through Murphy, under the personal information tab. 

Both the student and the authorized user will need to allow pop-ups on their browser How-To KB Article, and/or add secure.touchnet.com to the allowed sites for pop-ups. 

On the E-Bill page (Student)

1. The student will need to click authorized users, then add authorized user. 
2. The student will then type in the email address of the authorized user and select their preferences for that user viewing billing statement, payment history, and account activity. Then they will check I Agree, and hit continue. 

The Authorized User (Parent or Guardian)

1. The authorized user will receive 2 emails. One will contain the username, and one will contain the password. 
2. The link to log in is in both emails.
   1. It is http://www.stthomas.edu/businessoffice/ebilling/default.html 
3. Once they log in, they must put in their full name and a password. 
4. Once they’re in they should be able to pay bills, view bills, and everything else they need. 

Troubleshooting

1. Miscellaneous issues may be resolved by troubleshooting your browser
   1. Be sure you are going to the proxy login page.
   2. Ensure that your browser is up to date
   3. Clear your cookies and cache in your browser
   4. Try a private/incognito window
   5. Try another Browser. Good options are Firefox, Chrome, or New Edge
   6. Try restarting your device
   7. Avoid using Safari as we have found that there are inconsistencies in how Murphy online operated in Safari

*Any questions about the payment and money need to be directed to the business office.

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