There are 2 different main types of access a student can set up for a parent or guardian:

• Proxy access: for viewing things like financial aid info, schedule, grades, etc.
• Authorized User for E-Bill: for paying bills, receiving a refund, or doing other bill related things, they will be looking for E-Bill. 
   

On-Demand Technical support is available through the Tech Desk at times and methods outlined here. 

Note - Tech Desk can not reset the email or password for proxies or authorized users. In cases this is necessary, proxies/authorized users may be referred to their student to request they be re-set up as a proxy or authorized user. We are available to the student to assist with this if needed.

Instructions

Proxy Access 

The most common reasons a proxy would want to have access is for a student’s financial aid info, schedule, grades, etc.

Creating a proxy (Student):

1. To create a proxy, the student (not the proxy) will need to sign into Murphy Online and add them.
2. When in Murphy Online, there is a card called Proxy Management. The Proxy Management card should contain two options: Proxy Management and Proxy Access Information. This is what the card will look like: 
3. The student will need to click Proxy Management, and a new tab will open. Click “Add New” to create a new proxy: 
4. Enter the required information, such as name, email, and relationship. There is only one option for Relationship drop down, so pick the “Proxy” from the drop down. 
5. A Start and Stop Date will be filled in for you. If you want to change these dates, feel free to change them. 
6. The Additional Information section is optional.
7. Scroll down and select the Authorizations you would like your proxy to have. 
8. Press the “Submit” button.
9. You should receive a message saying, “The proxy has been successfully created.” 
10. You (the student) and proxy in question will receive multiple emails: a confirmation email that a proxy was added, a proxy login link, and a proxy access code for the initial proxy login. From here, the proxy in question will activate their account. 

Using Proxy Access (Parent or Guardian):

Claiming account: The proxy in question will need to claim their account via two emails sent to their email account entered by their Student in Student Step 4 above.

1. The proxy must click the temporary link in the email to activate the proxy account.  This URL will only be used once and is active for a limited time. 
2. After clicking the link and entering the proxy's email address, enter the temporary access code. Note, the temporary link and the temporary access code will come in two separate emails for security reasons. 
    
3. The proxy will be prompted to create a password once they activate their account. Field 1: Enter the same access code you used to sign in. Field 2: Create a personal password for the proxy account. Field 3: Re-enter the password to confirm. Then press the Submit button. 
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4. After successfully creating a password, you can access the University of St. Thomas Murphy Online Proxy Login (steps 5-7).

Log-in into the University of St. Thomas Murphy Online Proxy System:

5. Access University of St. Thomas Murphy Online Proxy System via the following URL: https://banner.ampr.stthomas.edu/StudentSelfService/login/auth 

6. Enter your username/password. Note: Each time you log in with their username/password, they will be prompted to enter a one-time password (OTP).  The OTP will come in an email. 

7. A proxy cannot view any information until the student has granted access. As noted in Student Step 7 above, the student must specify what information the proxy is allowed to see. This is done in Murphy Online in the Proxy Management tab. If the Student has already done this, you will be able to access your Student’s information by clicking on options in the drop down. 

   

Reset or Change Your Proxy Password:

1. If you are already logged in, you can reset your password in the Proxy Personal Information section. Once you are in the Proxy Personal Information section, this is where you can reset your password: 

   

2. If you are not already logged in, you can also change your password from the Proxy login page, enter the email address your student assigned as a proxy on the email address line and then click “Forgot Password”. 

3. Go to your inbox and look for a "Proxy Password Reset Request" email from regproxyaccess@stthomas.edu, and click on the provided link. 

4. There will also be another email with the subject, “Proxy Password Reset Confirmation.” There will be a temporary password for you to use in the previous email’s provided link. 

5. Use that temporary password to reset your password. 

6. You may need to use a private/incognito browser or a different browser if your password is autofilling.

Troubleshooting Proxy Access

1. Other information on proxies can be found at https://www.stthomas.edu/registrar/proxy/proxyinformation/ or Student Data & Registrar - Home | Student Data & Registrar (stthomas.edu)
2. Other miscellaneous issues may be resolved by troubleshooting your browser
   1. Be sure you are going to the proxy login page.
   2. Ensure that your browser is up to date
   3. Clear your cookies and cache in your browser
   4. Try a private/incognito window
   5. Try another Browser. Good options are Firefox, Chrome, or New Edge
   6. Try restarting your device
   7. Avoid using Safari as we have found that there are inconsistencies in how Murphy online operated in Safari

Authorized Users for E-bill 

In order to add an authorized user, the student will need to sign in to the E-bill system through Murphy, under the personal information tab. 

Both the student and the authorized user will need to allow pop-ups on their browser How-To KB Article, and/or add secure.touchnet.com to the allowed sites for pop-ups. 

On the E-Bill page (Student)

1. The student will need to click authorized users, then add authorized user. 
2. The student will then type in the email address of the authorized user and select their preferences for that user viewing billing statement, payment history, and account activity. Then they will check I Agree, and hit continue. 

The Authorized User (Parent or Guardian)

1. The authorized user will receive 2 emails. One will contain the username, and one will contain the password. 
2. The link to log in is in both emails.
   1. It is http://www.stthomas.edu/businessoffice/ebilling/default.html 
3. Once they log in, they must put in their full name and a password. 
4. Once they’re in they should be able to pay bills, view bills, and everything else they need. 

Troubleshooting

1. Miscellaneous issues may be resolved by troubleshooting your browser
   1. Be sure you are going to the proxy login page.
   2. Ensure that your browser is up to date
   3. Clear your cookies and cache in your browser
   4. Try a private/incognito window
   5. Try another Browser. Good options are Firefox, Chrome, or New Edge
   6. Try restarting your device
   7. Avoid using Safari as we have found that there are inconsistencies in how Murphy online operated in Safari

*Any questions about the payment and money need to be directed to the business office.

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