Apple: Jamf Connect Overview

Jamf Connect is a utility pre-installed on all St. Thomas Macs running macOS Monterey or newer that helps keep your local Mac password and St. Thomas account password in sync. When Jamf Connect notices your passwords do not match, Jamf Connect will help fix the password discrepancy.

How to Sync Your Passwords

You can sync your Mac and St. Thomas passwords with Jamf Connect using the Jamf Connect Menu Bar App or the Jamf Connect Login Window.

Jamf Connect Menu Bar App

1. Using the Menu Bar on your Mac, click the Jamf Connect icon, then click the Sign In option.
   
2. If the Jamf Connect icon is not present in your Mac's Menu Bar, choose Go > Applications and double-click the Jamf Connect option.
   
3. In the Jamf Connect Sign In window, enter your non-vanity St. Thomas email address in the Username field and your St. Thomas account password in the Password field, then click the Sign In button.
   
4. After you sign in with your St. Thomas account credentials, you will see your St. Thomas email address in the Jamf Connect Menu Bar App.
   

Jamf Connect Login Window

1. On the Jamf Connect Login Window, enter your non-vanity St. Thomas email address; click the Next button.
   
2. Enter your St. Thomas account password; click the Sign In button.
   
3. On the Verify your network password or Re-enter your cloud password to sync it with your new local account screen, re-enter your St. Thomas account password; click the Log In or Create Account button.
   
   If you receive a Your network password does not match your local password. Enter your previous local password to sync passwords. prompt, enter the previously used password on your Mac; click the Sync button
   
4. You can always access the Jamf Connect Login Window by using the Menu Bar on your Mac, clicking the Apple Menu  in the top left corner of your screen, and then clicking the Log Out option.

Common Jamf Connect Questions

Why do I need to enter my password twice when logging in?

For Jamf Connect to ensure your passwords are in sync, Jamf Connect will first verify your St. Thomas account password. The second password prompt checks to see if your local Mac account password and St. Thomas account password match.

Why do I need Jamf Connect?

Jamf Connect helps ensure the password on your St. Thomas Mac always matches your St. Thomas account password (the password used to access your email, OneDrive, etc.)

Let's say you forget your Mac login password. After you enter your current St. Thomas email address and password in the Jamf Connect login window prompts, Jamf Connect will update your old Mac password to match your current St. Thomas account password.

Why am I not seeing the new Jamf Connect login window when I power on or restart my Mac?

A few startup checks happen when you power on your Mac. One of those checks is to verify the FileVault encryption status of your Mac's hard drive.

If your Mac has FileVault turned on, you will not see the new Jamf Connect login window but instead, see the traditional macOS login window.

If your Mac has FileVault turned off, your Mac will present the Jamf Connect login window.

What is FileVault?

FileVault is an encryption process built into every St. Thomas Mac that helps prevent unauthorized access to the data stored on your Mac.

ITS turns on FileVault by default for primary & secondary use Macs.

Does Jamf Connect require an internet connection?

Yes! Jamf Connect requires an active internet connection to sync your local Mac and St. Thomas account passwords.

On-Campus: The Mac will need to be connected via a wired Ethernet connection.

Off-Campus: You can click the Wi-Fi symbol in the top right corner of the Jamf Connect Login Window, and connect to a Wi-Fi network.

How do I log in on a Mac that uses the Jamf Connect login window, but I don't have an internet connection?

If you need to log in to a Mac that uses the Jamf Connect login window and you do not have an active internet connection, you can click the Local Login button towards the bottom of the Jamf Connect login window.

Note: If you do not have an account already set up on the Mac, the Local Login button will not work, and you will need to contact the Tech Desk for assistance.