Jamf Connect: Getting Started

This service is for faculty and staff.

Jamf Connect is a new utility for St. Thomas Macs that helps keep your local Mac password and St. Thomas account password in sync while also providing an updated Mac login experience.

For more info about Jamf Connect, please check out the Common Jamf Connect Questions section.

Setting Up Jamf Connect

Note: You will need an active internet connection to complete the steps below. No VPN (GlobalProtect) connection required.

Before you can use Jamf Connect on your St. Thomas Mac, you will need to go through a one-time setup process. To complete the one-time setup process, please follow the steps below.

  1. Using the Menu Bar on your Mac, choose Go > Applications and double-click the Jamf Connect option to open the app
    Accessing Jamf Connect App From Finder
    If the Jamf Connect Sign In window (pictured in step 2) does not appear automatically, click the Jamf Connect icon in the top right corner of your Mac's Menu Bar (pictured below), then click the Sign In option
    Sign In Option for Jamf Connect Menu Bar App
  2. In the Jamf Connect Sign In window, enter your St. Thomas email address in the Username field and your St. Thomas account password in the Password field, then click the Sign In button
    Jamf Connect Sign In Window
  3. After you sign in with your St. Thomas account credentials, verify your account is synced correctly with Jamf Connect by clicking the Jamf Connect icon in the top right corner of your Mac's Menu Bar (pictured below). If you see your St. Thomas email address, your account is synced correctly.
    Example of Verifying Email Address In Jamf Connect Menu Bar App

Updated Mac Login Experience

When you power on a St. Thomas Mac, the Mac may present you with a new login window powered by Jamf Connect. This new login window helps improve the overall login experience for Macs that multiple users share and for Macs in a lab setting.

Please check out the Jamf Connect Login Window Overview section below or the Common Jamf Connect Questions section for more info on the new login window.

Using the Jamf Connect Login Window

When logging in to a Mac with the new Jamf Connect Login window, please follow the steps below.

  1. Enter your entire St. Thomas email address, then click the Next button
    Jamf Connect Login Window Sign In Email Address Prompt
  2. Enter your St. Thomas account password, then click the Sign In button
    Jamf Connect Login Window Sign In Password Prompt
  3. On the Verify Your Network Password prompt, enter your St. Thomas account password once more and then click the Log In button. This step ensures your Mac and St. Thomas passwords sync correctly.
    Jamf Connect Login Window Verify Network Password Prompt

Additional Jamf Connect Features

St. Thomas Mac users can quickly access the Self Service app to install ITS-approved software or visit Tommie Tech Services to submit a support ticket, all from the new Jamf Connect app.

To access these features, click the Jamf Connect icon in the top right corner of your Mac's Menu Bar, then click the Self Service or Tommie Tech Services option.
Jamf Connect Self Service and Tommie Tech Services Options In Menu Bar App

Self Service Option

Choosing this option will launch the Self Service app automatically on your St. Thomas Mac. For more info on the Self Service app, please visit our knowledge base article: Mac: How to Use Self Service on a UST Mac
Jamf Connect Self Service Option In Menu Bar App

Tommie Tech Services Option

Choosing this option will launch the Tommie Tech Services website automatically in your Mac's web browser.
Jamf Connect Tommie Tech Services Option In Menu Bar App

Common Jamf Connect Questions

Why do I need Jamf Connect?

Jamf Connect helps ensure the password on your St. Thomas Mac always matches your St. Thomas account password (the password used to access your email, OneDrive, etc.)

Let's say you forget your Mac login password. After you enter your current St. Thomas email address and password in the Jamf Connect login window prompts, Jamf Connect will then update your old Mac password to match your current St. Thomas account password.

Why am I not seeing the new Jamf Connect login window when I power on or restart my Mac?

When you power on your Mac, a few startup checks happen in the background. One of those checks is to verify the FileVault encryption status of your Mac's hard drive.

If your Mac has FileVault turned on, you will not see the new Jamf Connect login window but instead see the traditional macOS login window.

If your Mac has FileVault turned off, your Mac will present the Jamf Connect login window.

What is FileVault?

FileVault is an encryption process built-in to every St. Thomas Mac that helps prevent unauthorized access to the data stored on your Mac.

ITS turns on FileVault by default for primary & secondary use Macs.

Are there other ways to access the Jamf Connect login window?

Yup! To access the Jamf Connect login window on any Mac, click the Apple Menu  in the top left corner of your screen and then click Log Out.

Does Jamf Connect requires an internet connection?

Yup! Jamf Connect requires an active internet connection to sync your local Mac and St. Thomas account passwords.

How do I log in on a Mac that uses the Jamf Connect login window, but I don't have an internet connection?

If you need to log in to a Mac that uses the Jamf Connect login window and you do not have an active internet connection, you can click the Local Login button towards the bottom of the Jamf Connect login window.

Note: If you do not have an account already set up on the Mac, the Local Login button will not work, and you will need to contact the Tech Desk for assistance.
Jamf Connect Login Window Local Login Button Option

To report a problem or receive additional troubleshooting, please contact the Tech Desk.
100% helpful - 1 review

Details

Article ID: 130948
Created
Fri 3/26/21 9:58 AM
Modified
Thu 4/22/21 9:58 AM