Computer Labs: Remote Access

This service is for faculty, staff, and students.

Computers in on-campus labs can be made accessible to students through a remote access dashboard. Remote access to lab computers is restricted to students in specific classes or programs. Faculty members who wish to arrange this access for their students should submit a ticket to Desktop and Application Virtualization from our Service Catalog.

Please see the information below on how to access computers through the remote access dashboard.


Before you may access lab computers using remote desktop, the following things must be accomplished:

  1. The Microsoft Remote Desktop app must be installed on your device. If not available on your Windows device, you may download it from Microsoft. Mac users can get it from the Mac App Store.  Chromebook users can get it from the Google Play Store.
  2. Your user account must be given access to connect to specific computers using remote desktop. This may be requested by faculty members on behalf of students by submitting a request from Desktop and Application Virtualization in our Service Catalog.
  3. For on-campus access, you must be connected to either the "UST" secure WiFi network or the wired network. You cannot be connected to the UST-Open network.
  4. For off-campus access, the GlobalProtect app must be installed on your device so that you may connect to the St. Thomas VPN.

Using the Remote Access dashboard

Follow these steps to connect to a computer using the Remote Access dashboard provided by your instructor.

  1. Connect to an appropriate network:
    1. If you are connecting from off-campus, you must connect to the St. Thomas VPN using GlobalProtect. (Verify the portal is set to
    2. If you are connecting from on-campus, you must connect to either the "UST" secure WiFi network or the wired network. You cannot use UST-Open WiFi to access the remote lab.
  2. Go to the Remote Access Dashboard or use the specific URL given to you by your instructor.
  3. Locate an available computer under the appropriate computer lab for your course. If you are unsure which computer lab to access, ask your instructor.
  4. Click the Connect button next to the computer you wish to use, then click Download to download a Remote Desktop connection file.
    image of connect button

  5. Double-click to open the .rdp file from your downloads and initiate the connection
    Windows PCs Macs Chromebooks
    Windows RDP file Mac RDP file Mac RDP file
  6. When prompted, log in using your credentials. Be sure to include "" with your username.
  7. At the end of your session, be sure to choose "Sign out" so that the computer will be immediately available for the next user.

    Sign out


To report a problem or receive additional troubleshooting, please contact the Tech Desk
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Article ID: 141134
Wed 2/2/22 5:23 PM
Tue 6/18/24 2:16 PM

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ITS uses Remote Desktop and Amazon AppStream to provide virtual access to software and lab environments.