Computer Labs: Remote Access

Computers in on-campus labs can be made accessible to students through a remote access dashboard. Remote access to lab computers is restricted to students in specific classes or programs. Faculty members who wish to arrange this access for their students should submit a ticket to Desktop and Application Virtualization from our Service Catalog.

Please see the information below on how to access computers through the remote access dashboard.

Prerequisites

Before you may access lab computers using remote desktop, the following things must be accomplished:

1. The Windows App (formerly "Remote Desktop") must be installed on your device. If not available on your Windows device, you may download it from the Microsoft Store. Mac users can get it from the Mac App Store.  Chromebook users can install the Microsoft "Remote Desktop" app from the Google Play Store.
2. Your user account must be given access to connect to specific computers using remote desktop. This may be requested by faculty members on behalf of students by submitting a request from Desktop and Application Virtualization in our Service Catalog.
3. For on-campus access, you must be connected to either the "UST" secure WiFi network or the wired network. You cannot be connected to the UST-Open network.
4. For off-campus access, the GlobalProtect app must be installed on your device so that you may connect to the St. Thomas VPN.

Using the Remote Access dashboard

Follow these steps to connect to a computer using the Remote Access dashboard provided by your instructor.

1. Connect to an appropriate network:
   1. If you are connecting from off-campus, you must connect to the St. Thomas VPN using GlobalProtect. (Verify the portal is set to ust-vpn.stthomas.edu)
   2. If you are connecting from on-campus, you must connect to either the "UST" secure WiFi network or the wired network. You cannot use UST-Open WiFi to access the remote lab. Make sure you are also NOT connected to the VPN if you are connecting from on-campus.
       
2. Go to the Remote Access Dashboard or use the specific URL given to you by your instructor.
    
3. Locate an available computer under the appropriate computer lab for your course. If you are unsure which computer lab to access, ask your instructor.
    
4. Click the Connect button next to the computer you wish to use, then click Download to download a Remote Desktop connection file.
   
   
   
    
5. Double-click to open the .rdp file from your downloads and initiate the connection
    

   Windows PCs	Macs	Chromebooks

6. When prompted, log in using your St. Thomas credentials. Be sure to include "@stthomas.edu" with your username.
    
7. At the end of your session, be sure to choose "Sign out" so that the computer will be immediately available for the next user.