Password Reset

For current faculty, staff, and students

Your St. Thomas password does not expire. However you can change or reset it at any time using the options below. Note - Your User ID is your full username@stthomas.edu

Reset Your St. Thomas Password Here

Setup or Change Challenge Questions & Login Options Here 

Unfortunately, due to the sensitive nature of this security issue we cannot reset passwords over email and will need to verify your identity before assisting. This is in order to maintain University of St. Thomas security policies and in accordance with FERPA (more info here https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html ).If none of the above options work, please give us a call at 651-962-6230 and we can reset it for you over the phone.

We supply multiple ways to meet this identity verification need:

  • You can call the Tech Desk directly at 651-962-6230 and verify your date of birth and social security number.
  • Chat with us at https://remotesupport.stthomas.edu/ and request a Zoom identity verification. Then supply your face on camera in the Zoom at the same time as a valid form of photo ID including both your name (matching that on record) and a current photo
  • Supply a valid form of photo ID including both your name (matching that on record) and a current photo in person at one of our walk up locations: MPLS-SCH 300, STP-O'Shaughnessy-Frey Library (more info on hours and locations here https://www.stthomas.edu/its/techdesk/ )

 

For Secondary Accounts (xst, ipc, xtra, xadm, cwb)

These student worker, administrator, and departmental accounts can reset their password from an on-campus desktop PC that is connected to the St. Thomas Internet. Simply press CTRL+ALT+DEL and select "Change a Password" to create and confirm your new password. If this does not work, contact the Tech Desk and they will be able to make a ticket for the account management team to reset the password. If you need a new secondary account account, discuss this with your supervisor or hiring manager who is authorized to make this request. 

Unfortunately, due to the sensitive nature of this security issue we cannot reset passwords over email and will need to verify your identity before assisting. This is in order to maintain University of St. Thomas security policies and in accordance with FERPA (more info here https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html ).If none of the above options work, please give us a call at 651-962-6230 and we can verify your identity and escalate your request**.

We supply multiple ways to meet this identity verification need:

  • You can call the Tech Desk directly at 651-962-6230 and verify your date of birth and social security number.
  • Chat with us at https://remotesupport.stthomas.edu/ and request a Zoom identity verification. Then supply your face on camera in the Zoom at the same time as a valid form of photo ID including both your name (matching that on record) and a current photo
  • Supply a valid form of photo ID including both your name (matching that on record) and a current photo in person at one of our walk up locations: MPLS-SCH 300, STP-O'Shaughnessy-Frey Library (more info on hours and locations here https://www.stthomas.edu/its/techdesk/ )

**Please note - These passwords are unable to be reset by the Tech Desk immediately. The Tech Desk will verify your identity and then send your request for a password reset to our accounts management team for processing.

 

For Emeritus, & Courtesy Accounts

You will have limited access to St. Thomas resources when you become an emeritus or have a courtesy guest account. Use the designated links below to setup security questions so you don't get locked out of your account and if you need to reset your password, can click the button below.

Reset an emeritus or coutesy account password here

Setup challenge questions for your account here

Unfortunately, due to the sensitive nature of this security issue we cannot reset passwords over email and will need to verify your identity before assisting. This is in order to maintain University of St. Thomas security policies and in accordance with FERPA (more info here https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html ).If none of the above options work, please give us a call at 651-962-6230 and we can reset it for you over the phone.

We supply multiple ways to meet this identity verification need:

  • You can call the Tech Desk directly at 651-962-6230 and verify your date of birth and social security number.
  • Chat with us at https://remotesupport.stthomas.edu/ and request a Zoom identity verification. Then supply your face on camera in the Zoom at the same time as a valid form of photo ID including both your name (matching that on record) and a current photo
  • Supply a valid form of photo ID including both your name (matching that on record) and a current photo in person at one of our walk up locations: MPLS-SCH 300, STP-O'Shaughnessy-Frey Library (more info on hours and locations here https://www.stthomas.edu/its/techdesk/ )

 

Password Requirements

When creating your password, it must follow the guidelines below:

  • at least 15 characters in length
  • at least (1) uppercase letter
  • at least (1) lowercase letter
  • at least (1) number
  • may not include your first name or last name
  • may not include  your username
  • may not include  the last 4 digits of your Social Security number.
  • may not include spaces or any of the following special characters: % * ; " ` # @ & , \ ; ---
  • may not be any of previous 10 passwords. 

Details

Article ID: 96839
Created
Wed 1/29/20 11:38 AM
Modified
Fri 1/7/22 2:33 PM