Your St. Thomas account password does not expire. However you can change or reset it at any time using the options below. Note - Your User ID is your full username@stthomas.edu
Reset Your St. Thomas Password Here
Setup or Change Challenge Questions & Login Options Here
NEW - Faculty, staff, affiliates, student workers (XST), etc.
If you are unable to use the self-password reset option above and need more direct assistance you can work with the Tech Desk to establish your identity so they can assist you in regaining access to your account. You will need to work with Tech Desk in-person or through live video for identity verification through presentation of your face and valid photo ID
- In-person support is available at one of our walk up locations:
- In Minneapolis campus at TMH 203B or at St. Paul campus at O'Shaughnessy-Frey Library 1st floor desk
- You will be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID)
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
- Call or Chat - Live video identity verification is available during Tech Desk's Call Center hours at 651-962-6230 or by chatting with us at https://remotesupport.stthomas.edu/ and requesting a video identity verification
- Technicians will provide you with a Zoom link or will establish a remote support session with you through our remote support tool Bomgar (Beyond Trust) where they can see your screen and you can use your camera app to provide video
- You will then be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID) and visibility of your face
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
**Note - Passwords will not be reset for anyone over email or text-only chat due to a requirement for more secure and thorough identity verification methods
Students
If you are unable to use the self-password reset option above and need more direct assistance you can work with the Tech Desk to establish your identity so they can assist you in regaining access to your account.
- In-person support is available at one of our walk up locations:
- In Minneapolis campus at TMH 203B or at St. Paul campus at O'Shaughnessy-Frey Library 1st floor desk
- You will be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID)
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
- Call the Tech Desk directly at 651-962-6230 and verify the 3 pieces of personal identity information they will request of you
- The specific information you will be required to confirm is not listed here in detail to help combat social engineering attempts or impersonation.
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
- Chat with us at https://remotesupport.stthomas.edu/ and requesting a video identity verification
- Technicians will provide you with a Zoom link or will establish a remote support session with you through our remote support tool Bomgar (Beyond Trust) where they can see your screen and you can use your camera app to provide video
- You will then be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID) and visibility of your face
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
**Note - Passwords will not be reset for anyone over email or text-only chat due to a requirement for more secure and thorough identity verification methods
NEW - Secondary Accounts (xst, ipc, xtra, xadm, cwb)
**If you need a new secondary account, request your supervisor or hiring manager authorize and make that request for you here.
These student worker, administrator, and departmental accounts can reset their password from an on-campus desktop PC that is connected to the St. Thomas Internet. Simply press CTRL+ALT+DEL and select "Change a Password" to create and confirm your new password.
If you are unable to use the self-password reset option above and need more direct assistance you can work with the Tech Desk to establish your identity so they can assist you in regaining access to your account. You will need to work with Tech Desk in-person or through live video for identity verification through presentation of your face and valid photo ID.
- In-person support is available at one of our walk up locations:
- In Minneapolis campus at TMH 203B or at St. Paul campus at O'Shaughnessy-Frey Library 1st floor desk
- You will be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID)
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
- Call or Chat - Live video identity verification is available during Tech Desk's Call Center hours at 651-962-6230 or by chatting with us at https://remotesupport.stthomas.edu/ and requesting a video identity verification
- Technicians will provide you with a Zoom link or will establish a remote support session with you through our remote support tool Bomgar (Beyond Trust) where they can see your screen and you can use your camera app to provide video
- You will then be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID) and visibility of your face
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
XST, IPC, and CWB accounts - The Tech Desk is reliably able to reset these account passwords on-demand Monday-Friday between 8am-5pm. On nights and weekends you may expect delays up to 1 business day after your identity is verified for your request to be fully completed.
Xadm and Xtra accounts - Require escalation to the information security team after identity is verified and cannot be completed on-demand. You may expect and average of 1 business day after your identity is verified for your request to be fully completed.
**Note - Passwords will not be reset for anyone over email or text-only chat due to a requirement for more secure and thorough identity verification methods
NEW - Emeritus, & Courtesy Accounts
You will have limited access to St. Thomas resources when you become an emeritus or have a courtesy guest account. Use the designated links below to setup security questions so you don't get locked out of your account and if you need to reset your password, can click the button below.
Reset an emeritus or coutesy account password here
Setup challenge questions for your account here
If you are unable to use the self-password reset option above and need more direct assistance you can work with the Tech Desk to establish your identity so they can assist you in regaining access to your account. You will need to work with Tech Desk in-person or through live video for identity verification through presentation of your face and valid photo ID
- In-person support is available at one of our walk up locations:
- In Minneapolis campus at TMH 203B or at St. Paul campus at O'Shaughnessy-Frey Library 1st floor desk
- You will be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID)
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
- Call or Chat - Live video identity verification is available during Tech Desk's Call Center hours at 651-962-6230 or by chatting with us at https://remotesupport.stthomas.edu/ and requesting a video identity verification
- Technicians will provide you with a Zoom link or will establish a remote support session with you through our remote support tool Bomgar (Beyond Trust) where they can see your screen and you can use your camera app to provide video
- You will then be asked to provide a valid photo ID (passport, drivers license, state ID, government ID, or UST ID) and visibility of your face
- Your ID photo must reasonably match your face and the name on your ID must match what is on record at the University
- More info on hours and locations here https://www.stthomas.edu/its/techdesk/
**Note - Passwords will not be reset for anyone over email or text-only chat due to a requirement for more secure and thorough identity verification methods
Password Requirements
When creating your password, it must follow the guidelines below:
- at least 15 characters in length
- at least (1) uppercase letter
- at least (1) lowercase letter
- at least (1) number
- may not include your first name or last name
- may not include your username
- may not include the last 4 digits of your Social Security number.
- may not include any of the following special characters: # ` \
- may not be more than 127 characters in length
- may not be any of previous 10 passwords.