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Network/Wifi Android Troubleshooting
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Instructions
What is the device?
ChromeBook – See
here
Mac or PC Computer – See
here
iOS – See
here
Choose the UST network from the list of internet options. You may be prompted to enter the following information:
EAP method: PEAP
Identity: your St. Thomas username
(just the first four letters and four numbers)
Password: your St. Thomas password
Server CA Certificate: Use system certificates
Online Certificate Status: Don't Validate
Domain: stthomas.edu
Auto Reconnect: Toggled On
Tap "Advanced" or "More Settings"
Phase 2 authentication: MSCHAPv2
Anonymous Identity: your St. Thomas username
(just the first four letters and four numbers)
IP Settings: DHCP
Proxy: none
Metered Network: Detect Automatically
MAC Address Type: Phone MAC
All other fields should be left blank.
Make sure you are only connecting to UST (forget UST-Open and/or Eduroam)
Check for wifi drivers for your specific device model
Chat to team for further ideas in
First Call Resolution Channel
Provide the following info if you are not able to resolve:
User names
Callback phone #
Exact Location: Bldg/room
Does the device work in other areas/buildings better?
Exact (as best possible) device details: example-2018 Macbook Pro, iPhone X, Samsung Galaxy S9, etc
MAC addresses of all affected devices
Speedtest info
https://www.speedtest.net/
- Get Screenshots
Screenshot of any error messages received
What is the frequency of the issue?
Always happening
sometimes happening
just started happening
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Wi-Fi Calling
Wi-Fi & Internet Networks
Game Console Setup
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Details
Article ID:
116639
Created
Mon 9/21/20 7:21 PM
Modified
Thu 7/18/24 5:30 PM