Network/Wifi Android Troubleshooting

Instructions

What is the device?

• ChromeBook – See here
• Mac or PC Computer – See here
• iOS – See here

• Choose the UST network from the list of internet options. You may be prompted to enter the following information:
• EAP method: PEAP
• Identity: your St. Thomas username (just the first four letters and four numbers)
• Password: your St. Thomas password
• Server CA Certificate: Use system certificates
• Online Certificate Status: Don't Validate
• Domain: stthomas.edu
• Auto Reconnect: Toggled On
• Tap "Advanced" or "More Settings"
• Phase 2 authentication: MSCHAPv2
• Anonymous Identity: your St. Thomas username (just the first four letters and four numbers)
• IP Settings: DHCP
• Proxy: none
• Metered Network: Detect Automatically
• MAC Address Type: Phone MAC
• All other fields should be left blank.

• Make sure you are only connecting to UST (forget UST-Open and/or Eduroam)
• Check for wifi drivers for your specific device model
• Chat to team for further ideas in First Call Resolution Channel
• Provide the following info if you are not able to resolve:
  • User names
  • Callback phone #
  • Exact Location: Bldg/room
  • Does the device work in other areas/buildings better?
  • Exact (as best possible) device details: example-2018 Macbook Pro, iPhone X, Samsung Galaxy S9, etc
  • MAC addresses of all affected devices
  • Speedtest info https://www.speedtest.net/ - Get Screenshots
  • Screenshot of any error messages received
  • What is the frequency of the issue?
    • Always happening
    • sometimes happening
    • just started happening

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