The Arches Application Support service covers triage, troubleshooting, and enhancement intake for The Arches Suite — a family of homegrown LTI applications developed by Instructional Technology that integrate with Canvas LMS. Current applications include TommiEval (course evaluation), SyllaVault (syllabus management), and the Tommie Toolkit (a multi-tool faculty and staff utility).
Submissions to this service are categorized as problems, ideas, or requests and are routed through a structured triage process. Problem reports receive diagnostic review during business hours. Enhancement requests and policy questions are escalated to the appropriate service or process owner.
Users can submit tickets through the embedded support widget within any Arches application. Context such as the application name, active tool, user role, course, and browser environment is collected automatically to support faster diagnosis.
This service does not cover Canvas LMS platform issues, university-wide authentication problems, or questions about institutional policy. Those should be directed to the appropriate ITS or academic affairs service.