Apple: How to Upgrade macOS on my St. Thomas Mac

This service is for faculty and staff.

The following steps will guide you through the process of upgrading to the latest supported version of macOS on your St. Thomas Mac using our Self Service app.

Back Up Your Data

Before you upgrade your Mac, please be sure to back up your data. You can use the OneDrive application installed on your St. Thomas Mac to sync your files to your St. Thomas OneDrive account. The OneDrive Folder Backup feature allows you to sync the Desktop and Documents folders to OneDrive. For more info on using the OneDrive application, please refer to our knowledge base article: OneDrive: Getting Started.

Begin the Upgrade

Note: You will need at least 45 GB of available storage on your Mac to perform the upgrade.

  1. Connect your Mac to power and have a reliable internet connection
  2. Using the menu bar on your Mac, choose Go >  Applications and then double-click the Self Service app to open the app
    Self Service App in Finder
  3. In the Self Service app, use the search box in the top left corner of the window and search for Upgrade My Mac or choose Upgrade My Mac from the Featured section of Self Service
    macOS Monterey Upgrade Option in Self Service
  4. Save any files and close all applications except for the Self Service app
  5. When you are ready, click the Upgrade button on the Upgrade My Mac option within the Self Service app
    macOS Monterey Upgrade Button in Self Service
  6. macOS will begin downloading
    macOS Monterey Downloading Window
  7. After macOS finishes downloading, upgrade process will begin
    macOS Monterey Upgrading Window
  8. If you get a macOS Ventura is not quite ready for St. Thomas Macs message:
    macOS Monterey Not Quite Ready Window
  9. Open the Self Service app, use the search box in the top left corner of the window and search for Update Inventory
    Update Inventory In Self Service Demo
  10. Click the Run button. Running this policy will clear any macOS update restrictions
To report a problem or receive additional troubleshooting, please contact the Tech Desk
Click to Request Service


Article ID: 120400
Sat 11/14/20 10:55 AM
Wed 2/14/24 11:00 AM

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