Mac: How to Upgrade to macOS Monterey

This service is for faculty, and staff.

The following steps will guide you through the macOS upgrade process.

Software Compatibility Notice

Please note that software applications created in the outdated 32-bit format will not work on macOS Monterey and future macOS versions.

For step-by-step instructions on checking your Mac for outdated software, please check out our knowledge base article: Mac: How to Find Outdated Apps on UST Mac.

To request a macOS Monterey compatible version of an app, please fill out our Software Purchasing & Licensing form.

Backup Your Data

Before you upgrade your Mac, please be sure to backup your data.

You can use the OneDrive application installed on your St. Thomas Mac to copy & sync your files to your St. Thomas OneDrive account. For more info on how to use the OneDrive application, please refer to our knowledge base article: OneDrive: Getting Started.

Begin the Upgrade

  1. Before you begin the upgrade, we recommend restarting your Mac to clear out any previous macOS Monterey restrictions. To restart your Mac, click the  Apple logo in the top left corner of your screen and choose Restart.
  2. Connect your Mac to power and have a reliable internet connection
  3. Using the menu bar on your Mac, choose Go >  Applications and then double-click the Self Service app to open the app
    Self Service App in Finder
  4. In the Self Service app, use the search box in the top left corner of the window and search for macOS Monterey Upgrade or choose macOS Monterey Upgrade from the Featured section of Self Service
    macOS Monterey Upgrade Option in Self Service
  5. Save any files and close all applications except for the Self Service app
  6. When you are ready, click the Upgrade button on the macOS Monterey Upgrade option within the Self Service app
    macOS Monterey Upgrade Button in Self Service
  7. macOS Monterey will begin downloading in the background
  8. After macOS Monterey finishes downloading, the macOS Monterey upgrade process will begin and may take up to an hour to complete
To report a problem or receive additional troubleshooting, please contact the Tech Desk


Article ID: 120400
Sat 11/14/20 10:55 AM
Wed 12/8/21 8:03 AM

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