This service is for faculty, staff, and students.
Each time you interact with the Tech Desk, we create a "ticket" to document your request and track its status. This allows you a dedicate place to share relevant information with our technicians and follow along with their updates until your request is approved or issue is resolved.
- Request a service, access, or feature
- Report an issue with a service
- Contact the Tech Desk
Request Service
The most efficient route to resolving an issue with a service is by submitting a ticket directly through the Service Catalog. You can use a keyword search or navigate the Service Catalog to locate the most appropriate form.
Search the Service Catalog
- Find the "Search the Client Portal" bar at the top right on the TTS portal page
- Use the arrow to the left of the search field to specify a "Service Catalog" search.
- Enter a keyword that reflects the technology that you need assistance with (e.g. Zoom, or Printing)
- In this case Zoom is part of the Web Conferencing service. Click the service to learn more about offerings and to find a link to submit a request.
- If prompted, sign in with your St. Thomas credentials (eg. username@stthomas.edu and associated password)
- Fill out the form with as much detail as possible
- Click Request at the bottom of the form.
- A ticket will be created. You can track the status from the Services tab and by clicking on Ticket Requests from the sub-menu.
- If you are not sure which service your issue or request should go to, use the request button on our General Help Request page and follow the steps above.
Navigate the Service Catalog
- Navigate Services to find your technology through the Service Catalog.
- Then select the Click to Request Service button.
- Select the field for "Something is broken or not working as expected"
- If prompted, sign in with your St. Thomas credentials (eg. username@stthomas.edu and associated password)
- Fill out the form with as much detail as possible
- Click Request at the bottom of the form.
- A ticket will be created. You can track the status from the Services tab and by clicking on Ticket Requests from the sub-menu.
- If you are not sure which service your issue or request should go to, use the request button on our General Help Request page and follow the steps above.
Contact the Tech Desk
If you wish to speak with a representative, you can contact the Tech Desk by phone, email, live chat, or in-person. Find hours and locations on our Tech Desk & Support Options page.
To report a problem or receive additional troubleshooting, please contact the
Tech Desk.