How to Submit a Ticket

This service is for faculty, staff, and students.

Each time you interact with the Tech Desk, we create a "ticket" to document your request and track its status. This allows you a dedicate place to share relevant information with our technicians and follow along with their updates until your request is approved or issue is resolved. 

  • Request a service, access, or feature
  • Report an issue with a service
  • Contact the Tech Desk

Request a service

The Services tab will show you our Service Catalog. Our service offerings are organized into categories that give you a comprehensive view into what technology we offer at St. Thomas.

  1. Go to the service's page
  2. Click on Request Service
  3. Select the field for "I would like to make a request (e.g., for assistance or access)"
  4. If prompted, sign in with your St. Thomas credentials (eg. username@stthomas.edu and associated password)
  5. Fill out the form with as much detail as possible
  6. Click Request at the bottom of the form. A ticket will be created. You can track the status from the Services tab and by clicking on Ticket Requests from the sub-menu.

If you are not sure which service your issue or request should go to, use the request button on our General Help Request page and follow the steps above.

Report an issue

The most efficient route to resolving an issue with a service is by submitting a ticket directly through the Service Catalog.

  1. Find the service in the Service Catalog and click the Request Service button.
  2. Select the field for "Something is broken or not working as expected
  3. If prompted, sign in with your St. Thomas credentials (eg. username@stthomas.edu and associated password)
  4. Fill out the form with as much detail as possible
  5. Click Request at the bottom of the form.
  6. A ticket will be created. You can track the status from the Services tab and by clicking on Ticket Requests from the sub-menu.

If you are not sure which service your issue or request should go to, use the request button on our General Help Request page and follow the steps above.

Contact the Tech Desk

If you wish to speak with a representative, you can contact the Tech Desk by phone, email, live chat, or in-person. Find hours and locations on our Tech Desk & Support Options page.

To report a problem or receive additional troubleshooting, please contact the Tech Desk