Printing: Add/Remove a Network Printer on a St. Thomas Computer

This service is for faculty, staff, and student workers. 

St. Thomas offers two styles of printing from your work computer:

  1. You can choose to print immediately as traditional printing.
  2. You can use the Follow-Me printing feature, which allows you to have your document sent to a virtual queue that you can swipe in and pick-up later at a multi-functioning printer (MFP, i.e. copier/scanner) when convenient. This is also a great option for keeping your files confidential. Learn more about FollowMe printing

We recommend setting up both methods onto your work computer which follow the same setup process.

Notice: If you are experiencing printing issues after updating your St. Thomas Mac to macOS 12.2, macOS 11.6.3, or macOS 10.15.7, please delete any currently installed St. Thomas network printers and re-add them using the updated instructions in the How to Setup St. Thomas Printer on a Mac section below.

How to Setup or Remove a St. Thomas Printer on a PC

  1. Verify you're connected to a Wi-Fi or wired ethernet network 
  2. Verify PaperCut is running on your computer (this comes pre-installed on St. Thomas computers)
  3. In the Windows search bar, search for Find Printers and click to open up a search utility.
    Windows pc instructions to search for Find Printers
     
  4. Search for a printer using the Name field. You can search by using the building code and room (such as "OEC008").
    Find Printers window on a PC
     
  5. In the search results area, double-click the name of the printer to add it to your computer.
  6. You will see a progress bar and it may take a few minutes to complete.
  7. If you go back to the Devices and Printers window from under the Start Menu, you will see the new printer shown.

Remove a university printer from your PC

  1. Click on the Start button
  2. Click on "Devices and Printers"
  3. Select the icon of the printer you wish to delete
  4. Under File,  choose "Remove Device"

To Change your Default Printer

  1. Click on the Start button
  2. Click on "Devices and Printers"
  3. Select the icon of the printer you wish to make the default
  4. Under File, choose "Set as default printer."

How to Setup St. Thomas Printer on a Mac

Note: If you are re-adding a printer currently installed on your Mac, please delete the old printer before re-adding it.

  1. Connect to any of the campus Wi-Fi networks.
  2. Verify the pre-installed PaperCut app is running by looking for the PaperCut icon in your Mac's menu bar.
    PaperCut Menu Bar Icon
  3. Using the menu bar on your Mac, click the Apple logo  in the top left corner of your screen, choose System Preferences and then choose Printers & Scanners.
    System Preference & Printers & Scanners Window
  4. Click the add + button.
    Add Printer Button
  5. Using the search box in the Add Printer window, type in the building code (i.e., OEC) or the four-digit queue number included on the orange tag attached to the HP printer or Sharp MFD and select the printer you would like to add.
    Add Printer Model Window
  6. Click the Add button.
  7. The first time you print, you will receive an authentication prompt. Please enter your St. Thomas username (without @stthomas.edu) and password, and check the box to Remember this password in my keychain to prevent future authentication prompts.
    Printer Authentication Prompt Window
  8. Click the OK button.
  9. If your print job does not go through and you receive a Hold for Authentication prompt, this is due to one of the following:
    1. Your St. Thomas account password was entered incorrectly when setting up the printer for the first time.
    2. Your St. Thomas password has changed since setting up the printer.
    3. The check box to Remember this password in my keychain was not selected when setting up the printer.
  10. To resolve the Hold for Authentication prompt, click the refresh button.
    macOS Printing - Hold for Authentication Prompt
  11. Re-enter your St. Thomas account password, and check the box to Remember this password in my keychain.
    Printer Authentication Prompt Window

How to Delete St. Thomas Printer on a Mac

  1. Using the menu bar on your Mac, click the Apple logo  in the top left corner of your screen, choose System Preferences and then choose Printers & Scanners
    System Preference & Printers & Scanners Window
  2. Select the printer you would like to delete and click the delete - button
    Delete Printer Window
  3. When prompted, click the Delete Printer button
To report a problem or receive additional troubleshooting, please contact the Tech Desk.
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Details

Article ID: 96954
Created
Thu 1/30/20 12:18 PM
Modified
Mon 3/25/24 2:18 PM

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