This service is for faculty and staff.
This article covers how to view and restore deleted content in your Canvas course using the /undelete feature. This article will also explain how to access the beta and test environments.
If you need immediate support contact the Canvas Support chat or phone line by opening Canvas and clicking on the "Help" button in the left navigation bar. If Canvas support cannot resolve your issue submit a ticket to the St. Thomas Canvas team using the form: Learning Management Systems (Canvas)
How to use /undelete
In Canvas, deleted pages, files, and announcements can be recovered by typing "/undelete" after your course URL.
For example, if your course URL is https://canvas.stthomas.edu/courses/12345 change it to https://canvas.stthomsa.edu/courses/12345/undelete
This will display a list of any items that have been deleted from the course recently. There will be a restore button next to each deleted item and you can choose which ones you want to retrieve.
The undelete option does not always work. If you cannot recover your content submit a ticket to Canvas Support by opening Canvas and clicking on the "Help" button in the left navigation bar.
How to Access the Beta and Test Environments
The beta and test environments in Canvas allow you to explore new features before they reach production and test course content using your real data without messing up your live production environment. They also provide a way to view recently deleted content. To learn how to use the beta and test environments read the Canvas articles below
How do I access the Canvas beta environment as an instructor?
How do I access the Canvas test environment as an instructor?
Remember, beta environments will reset every week on Sunday and the test environment is reset every third Saturday of the month. Any content created in this environment will be deleted after these dates.
If you want to keep any course content created or saved in your beta or test environment, you can export your course using the beta and test environments and re-import the specific content into your live course. To learn how to export course content and import it into your course read the Canvas articles below.
How to export a Canvas course package
How to import course export package
If you need immediate help recovering deleted content from the test or beta environments contact Canvas Support by chat or phone by opening Canvas and clicking on the "Help" button in the left navigation bar.
To report a problem or receive additional troubleshooting, please contact the
Tech Desk.