Telephone Frequently Asked Question

This service is for faculty, staff, and student workers.

How do I make a call from a campus phone?

  • To another St. Thomas phone: Simply enter the last 5-digits of the phone number (Eg. 2-6230). 
  • To an non-St. Thomas number: Dial 8 first to reach outside numbers + area code + phone number
  • To make a long distance call: Dial 8 + 1 + area code + phone number. At the beep, you will need to enter your authorization code.
  • To make an international call: Dial 8 + 011 for the U.S. exit code + Country Code + International Phone number. At the beep, you will need to enter your authorization code.

I am moving offices...what should I do?

Changes to physical phone locations must be requested through ITS to ensure the phone functions properly with emergency services. Please submit a Voice Services request from our Service Catalog. 

Office moves are typically coordinated with your department admin. If you are staying within a department, you will likely retain your telephone number and it will move with you. If you change departments OR campuses, your number is likely to change.

If your telephone number changes, your voicemail box will be moved to the new number and you will need to record a greeting reflective of your change. Until that time, callers hear the greeting most recently recorded.

Common issues with dial tones:

No dial tone when you lift the handset

Check all cords and plugs at set and at wall. Check to see if switch hook in handset cradle pops up when you lift handset. For Multi-line sets, press active line button after lifting handset. 

Constant ring tone or screech sound when you lift the handset

 Contact the Tech Desk for troubleshooting.

When I press the Voicemail button, I am asked to enter my voice mailbox number

Was voicemail requested for you by your hiring manager?

  1. If YES, then we may need to re-program your line for voicemail. Contact the Tech Desk.
  2. If NO, complete this request voice services form to establish this service in your name.

How do I change my voicemail settings?

View our Voicemail Fequently Asked Questions article for more information.

To report a problem or receive additional troubleshooting, please contact the Tech Desk

Details

Article ID: 99112
Created
Mon 2/24/20 2:49 PM
Modified
Thu 3/17/22 11:33 PM