This service is for faculty, staff, and students.
The Adobe Creative Cloud Desktop Application can be used to install and update Acrobat Studio and Creative Cloud Pro Plus which are licensed through ITS. It can also be used to install 7-day trial versions of all Creative Cloud applications (including Acrobat Studio).
* Faculty and staff: Subscription can be requested for purchase from their dept index by putting in a request here.
*Students: Will only have Creative Cloud Pro Plus access if provided by their academic program for specific classes.
Adobe has changed how users log in to use their licenses
Please see the KB article, "Adobe Creative Cloud and Acrobat: Signing in" to see how it works now.
How to Install Adobe Applications on St. Thomas computers
1. Install Adobe Creative Cloud on St. Thomas computers
The Creative Cloud Desktop Application can be installed by any person logged into any computer that is owned and managed by St. Thomas. Learn how to install software via the Self Service app on your St. Thomas Mac or the Software Center on your St. Thomas Windows PC.
2. Install an individual Adobe app
Once the Creative Cloud Desktop Application is installed, you can install the individual applications that you are licensed for.
On a Mac
- From the menu bar at the top of your desktop, choose Go and then select Applications.
- Open the Adobe Creative Cloud folder and then the Adobe Creative Cloud application.
- Sign in with your Federated ID.
- Install or update the software included in your subscription or install any Creative Cloud application for a 7-day trial.
On a Windows PC
- Go to the Start menu and search for "Adobe Creative Cloud" and click on it to launch.
- Sign in with your Federated ID.
- Install or update the software included in your subscription or install any Creative Cloud application for a 7-day trial.
How to use Adobe applications on personally owned computers
Yes you can use your Creative Cloud Pro Plus or Acrobat Studio license on a personally owned computer. See the following help article for more information: Adobe Creative Cloud and Acrobat: Home use of Adobe subscriptions
What to do if your subscription expires
If you believe that you have a current subscription, first try to log out of the Creative Cloud Desktop Application and then log back in. Adobe regularly requires users to re-accept the End User Licensing Agreement by forcing them to re-authenticate. If that doesn't work, contact the Tech Desk and the Software Purchasing and Licensing team will verify your subscription status with Adobe.
Faculty, staff and student employee Adobe subscriptions need to be renewed yearly. Users with these subscriptions will be contacted directly prior to the expiration date to approve a 1-year renewal.
- All Adobe subscriptions expire yearly on July 10.
Note: Adobe Creative Cloud Student subscriptions assigned through registration in a course will expire the day after grades are due for the semester.
To report a problem or receive additional troubleshooting, please contact the
Tech Desk.