People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
Services (4)
Consultation and support for department-owned systems and services which require ITS involvement
We support events ranging from lectures and meetings to award ceremonies and concerts.
IT service management (or ITSM) refers to the implementation, administration, request management, and delivery of IT services to meet the needs of the university.
The Business Relationship Management team serves as a strategic partner between ITS and the academic and administrative departments at the University. The goal is to build a partnership in which we work together to understand strategic business objectives and identify innovative technology solutions that align across the University.