Desktop and Mobile Computing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Services (12)

Windows OS and Software Support

Microsoft Windows operating system and software support, device provisioning, and ongoing maintenance

Mac OS and Software Support

Apple macOS operating system and software support, device provisioning, and ongoing maintenance

Print, Scan, and Fax

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as print quota systems.

App Virtualization (AppStream)

ITS uses Amazon AppStream to provide virtual access to software and lab environments.

Inventory Management

Includes tracking of leased and purchased technology assets, as well as technology equipment moves.

Network Access

Wired and Wireless connectivity support

Personal File Storage (OneDrive)

Store your personal user files in OneDrive, part of Office 365. Sync files to your computer and easily share content with others.

Device Backup (Code42)

Automatically back up your St. Thomas Mac or PC user files using Code42.

Hardware Repair

ITS facilitates the repair and maintenance of all leased HP and Apple computers.

Computer Lab Management

Includes configuration, monitoring, and reporting.

Mobile Device Management

Options for managing university-owned iPads and iPhones.

Checkout Equipment

To support Faculty and Staff who periodically require extra computers or other technology equipment in their work, ITS manages a number of checkout devices, mostly laptops and projectors. Other equipment is available to be used in classrooms and event spaces on request, as well.