Help and Support

Some of our TOP requested Services are listed here so you can find them easier to report a problem or submit a service request.

Still don't see what you need?
-Browse and search our comprehensive Service Catalog at https://link.stthomas.edu/ServiceCatalog
-Find solutions by searching and exploring our Self-Help Knowledgebase at https://link.stthomas.edu/KB
-Scroll to the bottom and select "General Help Request", then the "Click to Request Service" button. Complete the form, and we'll work with you to find the correct Service.

Need help right now? Contact the Tech Desk via phone, chat, or by visiting one of our walk-up locations. Details on hours, locations, links and phone available at https://link.stthomas.edu/TechDesk

Services (17)

Email, Distribution Groups, and Calendar

Microsoft Outlook in Office 365 is the university's official solution for email and calendaring. Submit a request here for:
-Request new Shared Mailboxes
-Request Spam Whitelisting
-Sending Email from External Services
-Troubleshooting (be sure to include mailbox affected and platform attempting to send from)
-DG membership updates

Account - Update Access and Permissions

Form for requesting a change of permissions or details on an existing account

Collaboration and File Sharing (Microsoft 365)

Our request service form will allow you to:
-Request assistance with SharePoint, Microsoft Teams, or OneDrive
-Troubleshoot or report a problem
-Request access to Office Add-Ins and related applications. Examples include apps from the Microsoft app store and third-party services like SlideTeam.Net.

Learning Management Systems (Canvas)

From here you can find information on reaching Canvas' 24/7 dedicated support, or fill out our form to receive assistance from our Canvas technicians when they are available,

Personal File Storage (OneDrive)

Store your personal user files in OneDrive, part of Office 365. Sync files to your computer and easily share content with others.

Account - New Secondary

If you are looking for any of the following, this is the service you need:
-XST Accounts (Student Worker Account)
-IPC Accounts
-CWB Accounts
-XADM Accounts
-XTRA Accounts

Print, Scan, and Fax

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as print quota systems.

Apple Hardware and Software Support

Mac and iPad support, software management, device provisioning, and ongoing maintenance

Windows Hardware and Software Support

Microsoft Windows operating system and software support, device provisioning, and ongoing maintenance

Account - New Courtesy

New accounts for people that are not faculty, staff, or students but still require St. Thomas systems access.

Voice Services (Telephones and Voicemail)

Telephone, Voicemail, and Long Distance services.

Reporting

Create and update reports, audit data for accuracy, and use data for accreditation.

Data Analytics

ITS is here to serve you with data analytics. This can include: solving a business problem, data exploration, statistical modeling, predictive modeling, or post-survey results exploration.

Data

Request new data fields, new integrations, DE&I data requests, or a Data Consultation.

Tech Help for Students

General Help Request

If you are unable to locate the Service in our catalog and you would like to open a general ticket with ITS, feel free to use this option. Please complete the form with all possible detail, and we'll work with you to get your request the correct Service.

**Please be aware that tickets submitted to the correct service directly will usually be processed faster then a "General" request due to the additional need for review and information collection necessary before escalation to the appropriate Service**

Enrollment Technology & Analytics