Services A-Z (149)

Request related to academic standing.

Assistive technologies can help make resources more available to individuals on campus.

New accounts for people that are not faculty, staff, or students but still require St. Thomas systems access.

New accounts for faculty and staff privileged access, and student worker accounts (XST).

Tk20 is an assessment, accountability and management system to help colleges and universities meet requirements for accreditation.

Need description here.

Report an issue with an Admin Level or Counselor Assignment.

Processes and information needed to setup new Aid Year.

The Alumni Directory is a secure, online community for St. Thomas alumni to engage, in a directory and new sharing environment.

ITS uses Amazon AppStream to provide virtual access to software and lab environments.

Mac and iPad support, software management, device provisioning, and ongoing maintenance

Utilization of the ScheduleOnce platform that integrates with Salesforce and Microsoft Office.

Poll Everywhere allows students to respond to class polls via text messages and a web interface.

ITS provides training, support, and additional services to ensure that classrooms, meeting rooms, and large event spaces are suitably equipped for a positive educational experience.

A digital badge and microcredential are electronic, visual indicators that show knowledge, skills, and competencies that a student, staff or faculty have gained from the training or learning experiences. ITS staff consult with interested stakeholders to assist in their development of badges that adhere to quality practices and interface with our external badging platforms to provide verifiable credentials. We also can help you find existing badging options at St. Thomas.

Request to mass add or drop students to a course.

Request to mass print transcripts.

Request cancellation of financial aid for groups of more than 15 students.

The Business Relationship Management team serves as a strategic partner between ITS and the academic and administrative departments at the University. The goal is to build a partnership in which we work together to understand strategic business objectives and identify innovative technology solutions that align across the University.

The Campus Scheduling Services team facilitates the scheduling of St. Thomas’ location resources for academic courses and internal meetings and events. Campus Scheduling Services is an Administrative Department thus available and processing requests Monday - Friday 7:00 am - 4:00pm.

To support Faculty and Staff who periodically require extra computers or other technology equipment in their work, ITS manages a number of checkout devices, mostly laptops and projectors. Other equipment is available to be used in classrooms and event spaces on request, as well.

Microsoft Office 365, SharePoint, Teams, and other related offerings.

Request adjustments to the student degree evaluations.

Request issues related to the Common App.

Includes configuration, monitoring, and reporting.

Salesforce is the University of St. Thomas's system of engagement for students (prospective, current, and alumni).

IDEA forms are designed to provide faculty with feedback about their courses.

A form used to cross list sections together that meeting at the same time and place with the same instructor but may be under multiple crns.

The Salesforce platform is supporting current student engagements for Undergraduate and Graduate Students.

ITS can provide data, integrate it with databases, and help you understand how to utilize data to achieve your goals.

ITS manages access and the administration of data at St. Thomas.

ITS is here to serve you with data analytics. This can include: solving a business problem, data exploration, statistical modeling, predictive modeling, or post-survey results exploration.

Jitterbit is used at St. Thomas to intergrate Banner, Salesforce, and other third party software.

Degree Works™ is a comprehensive academic advising, program planning, transfer articulation, and degree audit (evaluation) solution that helps students stay on track to graduate. Degree Works is a product of Ellucian.

Describe the issue you are experiencing in Degree Works (e.g. programming update, course appears in catalog but not in evaluation, individualized major/minor update, formatting issue, etc.). If possible, please include student example.

Consultation and support for department-owned systems and services which require ITS involvement

Automatically back up your St. Thomas Mac or PC user files using Code42.

Announcements, news, events, and other content advertised on digital displays across campus

Request related to diploma requests or templates.

Request to start or stop disbursements.

Request freezing enrollment on ROAENRL as part of 10th day term process or adjustment of aid due to frozen enrollment.

A mailbox is provided in Office 365 to all qualified students, faculty, and staff members upon creation of their St. Thomas account.

The Salesforce Platform supports the admission application for Undergraduate and Graduate programs.

The Salesforce platform is supporting the intake, management and yield process of prospective students at the Graduate and Undergraduate levels.

Banner contains the university's system of record for alumni, employee, financial, and student information.

Portfolium is a tool that allows you to showcase your work throughout your educational career at the University of St. Thomas.

Managed through Salesforce with direct feeds to the St. Thomas website for Marketing purposes.

We support events ranging from lectures and meetings to award ceremonies and concerts.

Report an issue or request additional features related to Exit Counseling.

Training on an array of instructional technologies and techniques are typically scheduled each month, and is also available by request to academic departments.

Report an issue with the importing of FAFSA information.

Request NSLDS/COD/FAA access for Financial Aid Staff.

Request services related to Fiscal Operations Report for Application to Participate.

Microsoft Office 365 provides several options for building forms, web applications, workflows, approvals, and automation.

Need to submit a request but don't know where to start? Feel free to use this option.

Writing assistance for technology grants.

Report an issue or request additional features relating to awarding or disbursements of grants.

​ITS Purchase acquires computing devices and peripheral equipment on request. These include unique computers, mobile phones, tablets, headsets, external hard drives, etc. These are provided with department approval and funding.

Technology asset moves, including those required for construction projects

Report an issue with a current ROAHOLD or request addition of a new hold.

Includes all the cool collaborative tools that our STELAR team recommends for your instructional collaboration needs!

Learn how technology can help you develop courses that achieve student learning outcomes.

The STELAR center can provide guidance and tools for media production to enable instructors to develop audio and video presentations.

Do you have a technology-related idea that would help your teaching? Have you heard about something interesting and are wondering if we can get it for your course here? We’d love to talk about it with you!

Tracking of university assets, management of asset warehouse, and reporting of asset information.

IT service management (or ITSM) refers to the implementation, administration, request management, and delivery of IT services to meet the needs of the university.

Landing Pages are stand-alone campaign webpages that usually connect with data from/to Salesforce.

Canvas allows instructors to provide course materials and create collaboration spaces for students in an easy-to-use online format.

Lecture capture refers to creating video content by simultaneously recording one's screen, slides, or camera output and one's voice or audio narration.

A request to link sections together (such as a lecture and a lab).

Report an issue with origination or disbursement of loans.

Send your communications to a large group of individuals through our mass email tools including: Marketing Cloud, Lyris, and Auto DGs.

Report a problem with a current ROAMESG or request addition of a new message.

Request a service that does not have a category.

Request a service that does not have a category.

The OEC Multimedia Studio provides access to professional grade video production equipment and production assistance.

Wired and Wireless connectivity support

Request to add a new school code (High School and College) to Banner and SalesForce or Request to update existing School Name.

Spread your department's news and events with the rest of the university community.

New employee training overview of Technology Systems and Services available at St. Thomas

OneStThomas is the university's intranet (authentication-secured) platform which provides a place to start your digital day at St. Thomas.

VoiceThread is a robust discussion tool that gives students and faculty the ability to have asynchronous conversations using their voice, video, images, text and more. VoiceThread makes a great tool for class introductions, narrated slides, group dialogue and student presentations.

STELAR can work with degree programs and academic departments to convert programs, certificates and courses into online formats in support of new enrollment

Co-create and implement online (digital) student learning supports such as orientations sites, student-focused technology resources, and success tools. Advocate for a connected, equitable, student digital experience. Work in partnership with stakeholders to develop and manage academic support success systems that incorporate digital tools and practices.

Processes and information needed to setup packaging.

Request form for part of term requests in order to build sections outside of the standard catalog terms and refund rules.

The Salesforce platform is supporting Alumni and Constituent engagements for the St. Thomas.

Store your personal user files in OneDrive, part of Office 365. Sync files to your computer and easily share content with others.

Services aimed at prioritizing the highest value ITS projects, managing our project portfolio and successfully delivering project value.

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as print quota systems.

Bridge (referred to as the Professional Development Portal)  is a cloud-based learning management system that allows all faculty and staff to offer, discover and participate in digital training courses and professional development sessions.

Include student name, student ID number (or date of birth if ID unknown), proxy name, proxy email address.
Describe the issue the student or proxy is experiencing.

Request services related to R2T4 NSC process.

Request a registration override for a student that might be experiencing an error when registering like not meeting prerequisites.

This ticket is used address questions related to repeat questions.

Notice something fishy (or phishy) with an account or system? Start here.

Create and update reports, audit data for accuracy, and use data for accreditation.

Report a problem with a current RRAAREQ requirement or request addition a new requirement.

Access to High-Performance Computing resources, HPC build consultation, help with algorithm development and implementation.

Request mass updates of Salesforce records.

Request mass imports of data into Salesforce.

Request to merge contacts within Salesforce

Request Graduate or Undergraduate Satisfactory Academic Progress be run after End of Term process has completed.

The Salesforce Platform supports all types of form applications that are relevant to Scholarships offered at St. Thomas.

Request to update scholarship applications status in SalesForce.

Need to send sensitive data but aren't sure how to do it securely? LiquidFiles is here to help!

Security Operations Controls includes the support and management of security controls for a variety of enterprise platforms and technologies. The controls may include both proactive controls that help prevent security events, and reactive controls that help detect and limit their impact.

Microsoft Windows Servers, Red Hat Linux Servers, SQL and Oracle databases.

Solutions to reduce to risk of server exposure to viruses and other malware.

Request a new application or license for your St. Thomas computer.

Designed by Tommies for Tommies.

The ITS status dashboard provides a high-level overview of the performance of ITS services, includes scheduled maintenance events and outages.

Create surveys and web-based forms to collect information, run reports, and capture insights.

ITS purchases and manages all software and cloud services installed on (or accessed from) workstations owned or managed by the university. Departments take advantage of price breaks as a result of aggregate buying, and university-wide management of software and service licensing ensures that the university remains in compliance with copyright laws.

Scantron branded Test Scoring and Optical Mark Read (OMR) scanners that score “bubble” answer forms to assist instructors in quickly grading exams.

Text Messaging via the Salesforce or Marketing Cloud Platforms for enhanced communication efforts.

Request form to build time tickets for students to register in Murphy Online.

Requests to processes transfer credits

Cable TV and live streaming services through XFINITY On Demand are available for departments, campus common areas, and residence hall rooms.

Virtual Reality exhibition and authoring.

Virtual Reality experiences for individual or classroom use.

Telephone, Voicemail, and Long Distance services.

Requests for manual adjustments to a student's degree evaluation.

ITS develops and manages many web applications that provide various features, enhance and are used by the university website and often use enterprise data. They include ClassFinder, the St. Thomas directory, My Actions, interactive campus maps, the campus shuttle tracker and others.

St. Thomas offers Zoom and Microsoft Teams that allow you to host virtual audio/video meetings.

ITS offers two options for creating user-friendly URLs that are short, branded, and redirect to another website.

ITS partners with the MIC team to manage the university's websites including: Cascade, T4, OneStThomas, Wordpress blogs, and the asset bank photo database.

Microsoft Windows operating system and software support, device provisioning, and ongoing maintenance

Coordinating the release of both standard and out of band Windows server patching.